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Frequently Asked Questions

How do I contact you directly?

Either by emailing me directly at laura@piggiepigpigs.com or via my online shop (shop.piggiepigpigs.com).

Which methods of payment do you accept?

We currently accept payment through Paypal at the moment. within the online stores checkout - Paypal gives the choice of paying either with a Paypal account (normally linked to your email address) or via a credit card.

How long will it take you to make my products?

If you are buying directly from my shop your order will be shipped out to you within 3 working days (although is usually sooner). If you are requesting a custom item then I need between 7-14 days to complete your order.

Can I request something I cannot find on your site or online shop?

Yes - Custom order requests can be made, instructions can be found here.

What postage methods do you use?

For shipping within the UK, I ship all parcels Royal Mail First Class. This will mean you items will arrive with you within 1-2 working days after your confirmation email. For international orders, we use Royal Mail Standard Airmail. This can take up to 14 days to reach the USA and Australia, although we have found from experience it is usually much sooner.

We can offer a tracking service for your orders and additional insurance if you require. Please contact me for a shipping quote.

International Postage

International shipments are sent out via Royal Mail Standard Airmail. Please allow extra time for these packages to arrive. All packages being shipped internationally are subject to being checked by International customs which can cause further delays. I have no control over this but assure you that all customs forms are filled out accurately. Customs fees do apply in most Countries. I have no way of knowing what the fees will be applied so please check with your local customs office before ordering. You will be responsible for any and all customs fees.

Refunds & Exchanges

We do not offer any refunds on items. Exchanges may be made at Piggiepigpigs Discretion.

How do you care for your products?

*I recommend sweeping up poos and other mess twice daily - mini vacuums and dust pans and brushes work a treat.

*Machine wash on a 30 to 40 degree wash. Wash lap pads before use, this will help them wick better.

*Wash with a detergent that does not contain fabric softener. Fabric Softener leaves a film on the items which prevents the fleece from wicking.

*I recommend to air dry items or place them on a warm radiator. You can tumble dry on a low heat setting but be careful not to let the items get too hot as this may shrink the fabrics.

Please note that whilst all products have been repeatedly tested by my own pets, and are produced to a high standard and of quality materials, Piggiepigpigs Ltd is not responsible for the safety of your pets. You should always supervise your pets with their toys and if any structural damage is evident, please remove the item immediately and discontinue use.

Watch the video below of how I care for the items for all my piggies.

Other Information:

Shop Terms & Conditions